Privacy Policy

When you contact Mauli Computer for laptop repair, upgrade, or doorstep service, we may collect your name, phone number, email address, delivery or service address, laptop brand and model, device serial number, and a description of the problem or service requested.

We collect this information only when you voluntarily provide it through our enquiry form, phone call, WhatsApp message, or email. We do not collect sensitive personal data unless it is strictly necessary to complete the requested service.

We use your contact details to respond to enquiries, schedule appointments, provide repair updates, deliver doorstep service, and process follow-up support. Device information helps us diagnose faults accurately and source the correct spare parts.

We will never sell, rent, or share your personal information with third parties for marketing purposes. Communications are limited to the service you requested and any related after-sales support.

Your laptop may contain personal files, passwords, browsing history, or business data. We strongly recommend backing up your data before handing over the device. Our technicians access only the parts of the system required to complete the repair or upgrade.

We do not intentionally browse, copy, or retain customer data. If data recovery or software installation is part of the service, we handle files only with your explicit permission and take reasonable care to protect confidentiality.

Our website may use basic cookies and similar technologies to improve performance, remember user preferences, and understand how visitors interact with our pages. These are standard, first-party analytics cookies and do not identify you personally.

You can disable cookies through your browser settings at any time. Disabling cookies will not prevent you from viewing our website or contacting us.

We may use Google Analytics and Google Ads conversion tracking to understand website traffic and measure the effectiveness of our advertising. These services collect anonymous information such as pages visited, time spent on site, and general location data.

Google's processing of this data is governed by Google's own Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by adjusting your ad preferences through Google My Ad Center.

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Access to customer records is restricted to the technicians and staff directly involved in your service.

While we follow accepted security practices, no online or offline system can guarantee absolute security. Please contact us immediately if you believe your information has been compromised.

We may rely on trusted third-party providers for website hosting, analytics, messaging, payment processing, and spare-part sourcing. These providers are contractually bound to handle data responsibly and only for the purposes we specify.

We are not responsible for the privacy practices of external websites linked from our site. We encourage you to review the privacy policies of any third-party service before sharing your information with them.

We retain customer and device information only for as long as necessary to complete the requested service, honor warranty support, and comply with legal or accounting obligations. Once no longer needed, personal data is securely deleted or anonymized.

If you would like your information removed from our records, please contact us using the details below and we will process your request within a reasonable timeframe, subject to any legal retention requirements.

You have the right to access, correct, update, or delete the personal information we hold about you. You may also object to certain processing or request that we limit how we use your data.

To exercise any of these rights, simply call, WhatsApp, or email us with your request. We will verify your identity and respond as quickly as possible.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact Mauli Computer using the information below:

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on this page with a revised effective date.

We encourage you to review this page periodically. Continued use of our website and services after any changes constitutes acceptance of the revised Privacy Policy.